At QEssentials.pk, we are dedicated to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policies carefully to understand your rights and how we can assist you.
– Items must be returned within 3 days from the date of purchase.
– Items must be unused, in the same condition that you received them, and in the original packaging.
– A valid proof of purchase or receipt is required for all returns.
– Certain items are non-returnable, such as digital downloads, perishable goods, and personalized/ customized items (Skins/ Covers).
Initiate a Return: Contact our customer service on WhatsApp # +92 317 5801081 with your order number, a description of the issue, and whether you are seeking a return or an exchange.
Approval: Once your return request is approved, you will receive instructions on how to send the items back to us. Ensure the product is securely packed to prevent damage during shipping.
Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: After we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Returns: Accepted if the product is unopened, unused, and in its original packaging.
Refunds: If the item is defective or damaged, we will refund the purchase amount. Please contact us within 3 days of receiving the defective item.
Returns: Accepted if the product is in its original packaging and unused.
Refunds: If the item is defective, we will refund the purchase amount. Contact us within 3 days of receiving the defective item.
Digital Games: Non-returnable and non-refundable once the code has been delivered and redeemed.
Physical Games: Returnable if unopened and in original condition. Defective items will be refunded. Contact us within 3 days of receiving the defective item.
Returns: Accepted if the product is in its original condition and packaging and has not been used.
Refunds: If the item is defective, we will refund the purchase amount. Contact us within 3 days of receiving the defective item.
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 13-15 business days.
Method of Refund: Refunds will be issued to the original payment method used for the purchase. In the case of cash on delivery, refunds will be processed through bank transfer or store credit.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Partial Refunds: Partial refunds may be granted for items that are returned more than 30 days after delivery, items that are not in their original condition, or items that are damaged or missing parts not due to our error.
If you have any questions about our return and refund policies, or if you need assistance with a return or exchange, please contact us on:
WhatsApp: +92 317 5801081
Thank you for choosing QEssentials.pk. We are committed to protecting your personal data and your privacy.
Last Updated on: August 01, 2024
Our mission is to provide our customers with top-notch products that combine quality, functionality, and style. We aim to be your go-to source for all your mobile and gaming accessory needs, ensuring you stay connected and entertained with the latest and greatest in technology.
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